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WELCOME
Dear Visitor,
Market Inspectorate of Republic of Slovenia is a constituent body of the Ministry of the Economy. We are responsible for surveillance of execution of Slovenian legislation on areas of consumer protection, product safety, trade, catering, crafts, services, pricing, tourism, competition protection and copyrights.
Our main goal is to work according to the legislation in order to help businesses, organizations and consumers when meeting on the internal market of European Union. We make sure that all entities abide to regulations on areas from our scope of work and thus contribute to well-organized relations on the internal market. Important part of our daily work is to actively cooperate with consumers from Republic of Slovenia and with consumers from other member countries. Complaints and suggestions, which we receive, are looked into daily and they present important information flow on current market trends and relations. It is needless to say that consumers greatly influence the work of Market Inspectorate of RS.
We do our best to cooperate with all entities efficiently and to encourage fast and smooth information flow. Therefore, we have decided to enable all visitors with easy and user-friendly access to our website. And if you click here, you can send a complaint by e-mail and also receive our answer the same way.
These pages are available to all visitors, and we would like to ask you to help us create contents you need.
Andrejka Grlić
Chief Market Inspector
Consumer Protection
One of most important areas of Market Inspectorate of Republic of Slovenia is to ensure consumer rights to be fully respected by surveillance of legal entities and by management of consumer complaints. Consumer Protection Act, as a key regulation on this area, regulates consumer rights in relation to legal entities, since 2007 in this area is also important Consumer Protection against Unfair Commercial Practices Act. Market Inspectorate is also one of the competent authority in Slovenia responsible for cooperation in cases where the company is located in another EU member state as a consumer, whose rights have been violated or might be violated by legal entities.
Product Safety
Market surveillance plays an important role in the field of product safety. That is why effective market surveillance is not important only to protect consumers from unsafe products but also to ensure a level playing field for businesses. Important regulations governing technical requirements for non food product are Act on Technical Requirements for Products and Establishing Conformity, General Product Safety Act and Construction Products Act.
Technical regulations specify conditions which must be fulfilled by products in order to be put on the market. Furthermore, they also specify obligations of producers and distributors, contents and procedures for information exchange (RAPEX and safeguard clause) and specify surveillance of conformity and safety of products. Market Inspectorate has – in cases of non-conformed products – authority to ban placing a product on the market, to demand product withdrawal from the distribution chain or demand a recall of a dangerous product that has already been available to the end user.